Sevyos
Help & support
Help & troubleshooting — Sevyos
In the app
In the app: Settings → User guide for step-by-step help (invoice, pay, cash flow).
Sample CSV files
Download a template (3 sample rows: individual, company, company + contact), fill it in Excel or Numbers, then import: Settings → CSV templates.
Multi-device sync
Your data stays yours: Sevyos syncs through YOUR own cloud, never ours. Find everything on iPhone, tablet and Android. Works with Swiss and European clouds, for example:
☁︎ Infomaniak kDrive (Switzerland) ☁︎ Nextcloud (Germany, open source)
iCloud (Apple) and Google Drive also work. Turn it on in the app: Settings → Backup & sync.
Common issues
- How do I pay a bill I received? Payment tab → “Scan a bill” (QR) or manual entry. Select the bills, generate the payment file, then import it into your e-banking. CHF and EUR (SEPA) supported.
- My client invoice is not marked paid In Pro, the received payment must include the invoice reference to reconcile automatically. Otherwise mark it paid manually in two taps.
- Import my bank statement You need Pro (or the 14-day trial): Settings → Plan. From Treasury, “Import a bank statement” (CSV / camt.053 file from your e-banking).
Contact us
Include: device model, iOS/Android version, Sevyos version, and a screenshot if possible.